Highest customer satisfaction
How reliable is a brand promise and how satisfied are Germans with their brand after making a purchase?
Satisfying customers – this goal often degenerates into a hollow phrase. In times of digital transformation, customer advice is often neglected and products and after-sales service often fall short of consumer expectations. In order to identify the brands that customers in Germany are really satisfied with, the PLUS X AWARD commissions an annual survey: exclusively for the PLUS X AWARD, the German Institute for Product and Market Evaluation asks men and women aged between 20 and 65 from all German states which brands they are particularly satisfied with in various categories. This identifies the companies that, in the view of these consumers, keep their promises and offer high-quality products and good service. They earn the award for the highest customer satisfaction.
These are the brands with the highest customer satisfaction in 2024
The award category is displayed by mouseover over the respective logo.
These are the brands with the highest customer satisfaction in 2023
The “Highest Customer Satisfaction 2023” award is based on an online survey that took place in April 2023. A total of 10,148 valid votes were cast in the survey. As a result, a total of 52 brands were identified and recognized accordingly.
The award category is displayed by mouseover over the respective logo.
These are the brands with the highest customer satisfaction in 2022
The “Highest Customer Satisfaction 2022” award is based on an online survey conducted in April 2022. A total of 5,286 valid votes were cast in the survey. This made it possible to identify a total of 53 brands that received the award.
The award category is displayed by mouseover over the respective logo.
These are the brands with the highest customer satisfaction in 2021
The “Highest Customer Satisfaction 2021” award is based on an online survey that took place in June 2021. A total of 3,509 valid votes were cast in the survey. This made it possible to identify a total of 50 brands that received the award.
The award category is displayed by mouseover over the respective logo.
These are the brands with the highest customer satisfaction in 2018-2020
The award category is displayed by mouseover over the respective logo.
The “Highest Customer Satisfaction 2020” award is based on an online survey that took place in June 2020. A total of 3,509 valid votes were cast in the survey. As a result, a total of 46 brands were identified and recognized accordingly.
The “Highest Customer Satisfaction 2019” award is based on an online survey conducted in July 2019. A total of 3,147 valid votes were cast in the survey. As a result, a total of 46 brands were identified and recognized accordingly.
The “Highest Customer Satisfaction 2018” award is based on an online survey conducted in June 2018. A total of 3,488 valid votes were cast in the survey. As a result, a total of 73 brands were identified to receive the award.